LongPath Technologies, Inc. ("LongPath," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at www.longpathtech.com (the "Site"), use our monitoring platform at app.longpathtech.com (the "Platform"), or otherwise interact with our services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us.
1. Information We Collect
We collect information in the following categories:
Information You Provide Directly
- Account Information: When you register for the Platform, we collect your name, email address, job title, company name, phone number, and login credentials.
- Contact and Inquiry Information: When you submit a contact form, request a demo, subscribe to our mailing list, or correspond with us via email, we collect the information you provide, including your name, email address, company, and the content of your message.
- Contractual Information: In connection with Master Service Agreements and Statements of Work, we may collect billing details, company addresses, tax identification numbers, and authorized signatory information.
- Career Applicant Information: If you apply for a position through our Site, we collect your name, contact details, resume, cover letter, and any other materials you submit.
Information Collected Automatically
- Usage Data: We collect information about how you interact with the Site and Platform, including pages visited, features used, session duration, click patterns, and referral URLs.
- Device and Browser Information: We collect your IP address, browser type and version, operating system, device identifiers, and screen resolution.
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar technologies to collect usage data, remember your preferences, and improve your experience. See Section 6 for more details.
Emissions and Operational Data
Through our monitoring technology, we collect methane emissions measurements, sensor telemetry, site configuration data, and related operational information from Client assets. The collection and use of this data is governed by the terms of your Master Service Agreement and our Terms of Service. This Privacy Policy primarily addresses the personal information of individuals rather than operational emissions data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide, operate, and maintain the Services, including account provisioning, Platform access, emissions monitoring, data reporting, and customer support.
- Communications: To respond to your inquiries, send service-related notices, provide technical alerts, and deliver updates about regulatory changes or product enhancements relevant to your operations.
- Marketing: To send promotional communications about LongPath products, services, events, and industry news, where permitted by law. You may opt out of marketing communications at any time.
- Analytics and Improvement: To analyze usage trends, monitor the performance of our Site and Platform, diagnose technical issues, and improve the quality of our Services.
- Security: To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity, and to protect the rights and safety of LongPath, our Clients, and others.
- Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Recruitment: To evaluate candidates who apply for positions at LongPath.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We engage third-party vendors to perform functions on our behalf, such as cloud hosting, data analytics, email delivery, customer relationship management, and payment processing. These providers are contractually obligated to use your information only as necessary to perform services for us and to maintain appropriate security measures.
- Business Partners: With your consent or as described in your service agreement, we may share relevant data with integration partners or co-service providers involved in your emissions monitoring program.
- Legal Obligations: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of LongPath, our Clients, or the public.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
- Aggregated and De-Identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, benchmarking, and industry reporting purposes.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. Account information associated with active Client relationships is retained for the duration of the service engagement and for a period of three (3) years following termination, unless a longer retention period is required by law or your service agreement. Career applicant data is retained for up to two (2) years following the conclusion of the application process.
5. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use the following types of cookies and similar technologies:
- Essential Cookies: Required for the Site and Platform to function properly, including authentication, session management, and security features.
- Analytics Cookies: Help us understand how visitors interact with the Site by collecting information about pages visited, time spent, and navigation paths. We use tools such as Google Analytics for this purpose.
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
- Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the Site and Platform. Where required by law, we will obtain your consent before placing non-essential cookies.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Opt-Out: Opt out of the processing of your personal information for direct marketing purposes or, where applicable, the sale or sharing of your personal information.
- Restriction: Request that we restrict the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to your request within the timeframe required by applicable law. We will not discriminate against you for exercising your privacy rights.
8. Colorado Privacy Act Disclosures
If you are a Colorado resident, the Colorado Privacy Act ("CPA") provides you with specific rights regarding your personal data, including the right to access, correct, delete, and obtain a portable copy of your data, as well as the right to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise these rights, please contact us at the information provided below. If we decline your request, you may appeal our decision by contacting us and referencing "CPA Appeal" in your correspondence.
9. California Privacy Disclosures
If you are a California resident, the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), provides you with additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale or sharing of your personal information. LongPath does not sell personal information as defined by the CCPA/CPRA. For additional details or to submit a request, please contact us using the information in Section 12.
10. International Users
The Services are operated from the United States. If you access the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to the United States.
11. Children's Privacy
The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take prompt steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on the Site with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any modifications constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:
LongPath Technologies, Inc.
5480 Valmont Rd., Ste. 150
Boulder, CO 80301
Phone: +1 720-994-3793
Email: info@longpathtech.com
